Business Requirement
Our customer had a SaaS enterprise remote access platform, however, their end users were asking to be able to utilize it from additional platforms. Potential sales were being blocked by not having this functionality.
The end users needed cross-platform applications to interface remotely with their on-premises environments. They needed software that could be easily and quickly installed on Windows, MacOS, iOS, Android, in addition to the existing browser-based capabilities.
DT-Tech developed these applications so that the customer could provide amore robust platform to their customers and increase sales and user adoption.
Since the first version of these platform applications were released, tens of thousands of new end users have adopted the platform, many of them using it every day for several hours per day to perform their daily tasks.
Dt-Tech continues to enhance, support and maintain the platform, releasing regular updates to enhance the platform based upon customer feedback and growth.
Client
Cybersecurity, Cloud
Industry
Project Timeline
About the Client
Dt-Tech extended customer’s product across all major platforms and increased user engagement and customer acquisition.
Environments included: Windows Desktop, Mac OS X Desktop, Android Mobile, and IOS Mobile devices.
End users were provided a consistent user experience across all device platforms.
Project Challenges
- Due to significant demand and traction in the marketplace, our customers need the ability to connect to remote machines and remote applications from any major device platform they prefer
- Connectors must be compatible with Windows Desktop, Mac OS X Desktop, Android Mobile, iOS Mobile, and Chromebooks
- The end user’s installation experience must be very easy and less than two steps
- Must ensure a high-level of security
- Features must be in parity across all platforms
- Must be as resilient as possible for different operating system versions
- Must be easy to troubleshoot
- Must be highly stable
- Deployment must be highly scalable
- Deployment must have self-upgrade capabilities as new versions are released
- Deployment must be easy for users to perform without administrative assistance
- Installations must be geographically aware for users in order to reduce latency globally
- Must align to SOC 2 Type 2 compliance needs
Functional Area
Solution Applied
Solution Features
- A set of native applications that run on
- Windows Desktops
- Mac OS X Desktops
- IOS Mobile
- Android Mobile (including Chromebooks)
- Provided end-users with an excellent and improved UI/UX experience that allows them to enjoy the same experience across all device platforms they use
The Results
- Nоw users could use persistent applications on their device platform of choice
- Enabled our customer to satisfy the needs of their customers that rely on different platforms for their day-to-day work
- Enabled customer’s sales team to land major accounts with thousands of users
